Terms of Service

resumeleads provides a targeted, non-exclusive resume delivery service our clients. We endeavor to provide the best quality service and are continually improving our system.

1.) Set-up

Once resumeleads receives a Sign-Up Form, we will send a reply email to confirm your request and to ensure that your geography and candidate selection are correct. When you receive your first leads, it is important to make sure you review them and make sure they are what you are looking for. (For example, if you only receive a few leads, you might consider widening the geography or including a broader group of candidates.)

Each filter set-up consists of 25 zip or postal codes. If you require more zip or postal codes, please contact your sales representative.

You have 30 days from the sign-up date to modify your filter without charge.

After 30 days, there is a $95 charge for any non-administrative filter modifications.

2.) Resume Delivery

resumeleads endeavors to fill all filter orders on a calander monthly basis.

3.) Refunds

Recently there has been some confusion in regards to resumes sent out that clients believe should qualify for a refund. In order to clear up any misunderstandings, resumeleads would like to present the following:

Acceptable reasons for a refund:

• If resumeleads inadvertently sends you a duplicate resume. A duplicate resume is a resume lead that has been sent twice to the same client by resumeleads.

• If the address on the lead’s resume is outside of the area subscribed to by the client.

• If the qualifications set out on the lead’s resume do not meet the criteria predetermined to be acceptable by resumeleads.

Should resumeleads make any mistake that would constitute an acceptable refund, please inform us as soon as possible so we can make the change to your bill accordingly. Please include the specific reason as to why it is an acceptable refund and include all relevant information (in the case of a duplicate, the date the original was sent).

Not Acceptable reason for a refund:

• If the lead has already been sent to, or contacted by, another branch. Please remember that all leads are sent out at the same time to all of resumeleads’s clients. As clients are free to select the geography that is most appropriate for them, it is possible that the same lead could be sent to more than one client and, accordingly, that one resumeleads client could contact a lead first. As resumeleads sends out all leads at the same time, it is in each client's best interest to contact potential leads as soon as possible.

• If the lead’s resume has been acquired by the client through another source.

• If the lead has been contacted (or offered employment) by another potential employer.

• If the candidate's stated objective does not match your job opening. Our software can not interpret a candidate's objective and therefore it can not search based on it.

4.) Cancellation

resumeleads requires 30 days notification to cancel a filter from the date of cancellation. Any resumes received during this time will be billed accordingly.

5.) Modification

resumeleads reserves the right in our sole discretion to change, edit or delete any policies, documents, information or other content appearing on the Site at any time.

Thank you for taking the time to read this list. Hopefully this will clarify any concerns and minimize any potential discrepancies. Please feel free to contact us if you have any questions.

Resume Leads invites your questions, comments, or special requests. If there is any way we can assist you, please feel free to contact us.

Phone: CAN (613) 680-4780 USA (315) 541-4062
Fax: (866) 409-8101

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